Data Protection & Privacy

Privacy Policy – Your Data is Safe at qqeee

At qqeee, we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it and what rights you have over your own information as a player in Bangladesh.

Last updated: January 2025
Encrypted Data Your Rights Protected No Data Selling

How qqeee Protects Your Privacy

Six core commitments that define how qqeee handles your personal data every single day.

End-to-End Encryption

Every piece of data you send to qqeee — from your login credentials to your payment details — is protected by industry-standard TLS encryption. Your information is never transmitted in plain text, ever.

We Never Sell Your Data

qqeee does not sell, rent or trade your personal information to any third party for marketing purposes. Your data belongs to you. We only share it where strictly necessary to operate the platform or comply with legal obligations.

You Control Your Data

You have the right to access, correct or request deletion of your personal data at any time. Contact our support team and we will process your request promptly. qqeee respects your right to control your own information.

Payment Data Stays Secure

Your financial information — including bKash and Nagad transaction details — is processed directly by the payment provider and never stored on qqeee's servers. We only retain the minimum transaction reference data required for account management and compliance.

Transparent Cookie Use

qqeee uses cookies only to improve your experience on the platform — things like keeping you logged in and remembering your preferences. We do not use third-party tracking cookies for advertising. You can manage cookie settings in your browser at any time.

Data Kept Only as Long as Needed

qqeee retains your personal data only for as long as your account is active or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised. We do not hold onto your information indefinitely.

Your privacy matters to us. This Privacy Policy explains how qqeee collects, uses and protects your personal data. By using the qqeee platform, you agree to the practices described in this policy. If you have any questions, contact us at [email protected].

01 Who We Are

qqeee is an online gaming platform operating at qqeee.one, offering a range of games including slots, lottery, live dealer games, fishing games and dice games to players in Bangladesh. When this Privacy Policy refers to "qqeee", "we", "us" or "our", it means the qqeee platform and its operating entity.

qqeee acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how qqeee handles your data, you can reach our team at [email protected] at any time.

This Privacy Policy applies to all users of the qqeee website and mobile app, including registered players, visitors who browse without registering and anyone who contacts our support team. It covers all personal data collected through any channel associated with the qqeee platform.

02 Data We Collect

qqeee collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our website or app, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Email address, phone number Registration form, account settings
Financial Data Transaction references, deposit and withdrawal history Payment provider integration
Technical Data IP address, device type, browser, operating system Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration, pages visited Automatically via platform analytics
Communications Data Support chat logs, email correspondence Customer support interactions

We do not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

qqeee uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected. The main ways we use your data are:

  • Account management: Creating and maintaining your qqeee account, verifying your identity and processing your registration.
  • Transaction processing: Handling deposits and withdrawals via bKash and Nagad, and maintaining accurate financial records for your account.
  • Platform security: Detecting and preventing fraud, money laundering, account takeovers and other prohibited activities on qqeee.
  • Customer support: Responding to your enquiries, resolving disputes and providing assistance when you need it.
  • Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying appropriate safeguards.
  • Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering requirements.
  • Platform improvement: Analysing usage data to improve the qqeee platform, fix bugs and develop new features.
  • Communications: Sending you important account notifications, security alerts and, where you have opted in, promotional offers.

qqeee will never use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

04 Legal Basis for Processing

Every time qqeee processes your personal data, we do so on one of the following legal grounds:

  • Contract performance: Processing is necessary to provide you with the qqeee service you signed up for — including account management, game access and payment processing.
  • Legal obligation: Processing is required to comply with applicable laws, such as anti-money laundering regulations and age verification requirements.
  • Legitimate interests: Processing is necessary for qqeee's legitimate business interests, such as fraud prevention, platform security and improving our service — provided these interests are not overridden by your rights.
  • Consent: Where we rely on your consent — for example, to send you promotional emails — you can withdraw that consent at any time by contacting us or updating your account preferences.

05 Data Sharing and Third Parties

qqeee does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only with parties who are contractually required to handle it securely:

  • Payment providers: bKash and Nagad receive the minimum data necessary to process your transactions. They operate under their own privacy policies and security standards.
  • Identity verification services: Where required for KYC compliance, we may share identity documents with regulated verification partners.
  • IT and hosting providers: Our platform infrastructure partners who store and process data on our behalf under strict data processing agreements.
  • Regulatory and law enforcement authorities: Where we are legally required to disclose information — for example, in response to a court order or regulatory investigation.
  • Fraud prevention agencies: To detect and prevent fraudulent activity across the platform.

All third parties who process data on behalf of qqeee are required to implement appropriate technical and organisational security measures and to process data only in accordance with our instructions.

06 Cookies and Tracking

qqeee uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how qqeee uses cookies:

  • Essential cookies: Required for the platform to function — including keeping you logged in and maintaining your session security. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and game display options.
  • Analytics cookies: Help us understand how players use qqeee so we can improve the platform. Data collected is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity and protect your account.

qqeee does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies may affect your ability to use the platform.

07 Data Security

qqeee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and qqeee's servers.
  • Encrypted storage of sensitive account data at rest.
  • Strict access controls — only authorised qqeee staff can access personal data, and only on a need-to-know basis.
  • Regular security audits and vulnerability assessments of the qqeee platform.
  • Two-factor authentication options available for all player accounts.
  • Continuous monitoring for suspicious activity and potential data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, qqeee will notify affected players as quickly as possible and take immediate steps to contain and remediate the breach.

08 Data Retention

qqeee retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

  • Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for legal and compliance purposes.
  • Transaction records: Retained for a minimum of 5 years in accordance with anti-money laundering regulations.
  • Support communications: Retained for up to 3 years after the last interaction.
  • Technical and usage data: Typically retained for up to 12 months in identifiable form, then anonymised for analytical purposes.

Once the applicable retention period has expired, qqeee will securely delete or anonymise your personal data so that it can no longer be linked back to you.

09 Your Privacy Rights

As a qqeee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe.

Right to AccessRequest a copy of the personal data qqeee holds about you.
Right to RectificationAsk us to correct any inaccurate or incomplete data.
Right to ErasureRequest deletion of your data where there is no legal reason to retain it.
Right to RestrictionAsk us to limit how we process your data in certain circumstances.
Right to PortabilityReceive your data in a structured, machine-readable format.
Right to ObjectObject to processing based on legitimate interests or for direct marketing.

Where qqeee processes your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

10 Children's Privacy

qqeee is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on qqeee or attempt to use any of our services.

If qqeee becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, void any transactions and delete the data as quickly as possible. If you believe a minor has registered on qqeee, please contact us immediately at [email protected].

11 Updates to This Policy

qqeee may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of qqeee after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way qqeee handles your personal data, please get in touch with our team. We are committed to resolving any privacy concerns promptly and transparently.

For questions about our Terms and Conditions, please visit our Terms and Conditions page. For information about responsible gaming tools and support, visit our Responsible Gaming page.

Play with Confidence at qqeee

Your data is protected, your privacy is respected and your gaming experience is secure. Join thousands of Bangladesh players who trust qqeee every day.